icgbet Privacy Policy

Definitions

In the context of this Privacy Policy, the following terms carry the meanings defined below:

• "icgbet" refers to the online gambling platform operated under international licensing, accessible through the website icgbet.one.
• "Member" or "you" refers to any individual who registers an account or accesses icgbet services.
• "Personal Information" means any data that can be used to identify an individual directly or indirectly, including name, identification card number, email address, mobile phone number, Internet Protocol (IP) address and payment details.
• "Processing" covers any operation performed on personal information, including collection, storage, use, disclosure and deletion.
• "Service Provider" refers to third parties appointed by icgbet to provide technical support services, payment processing or other operational functions.

Information We Collect

icgbet collects personal information through various interaction points on our platform. The categories of information collected are as follows:

Account Registration Information: When you register as an icgbet member, we collect your full name, date of birth, email address, mobile phone number and your chosen password in encrypted form. This information is required to create and maintain your account.

Identity Verification Information: To meet international licensing requirements and ensure platform security, we may request copies of official identity documents such as your identity card (MyKad), passport or driving licence for verification purposes. These documents are handled with the highest level of security.

Financial Information: To process deposits and withdrawals, we keep transaction records including the payment methods used such as Touch 'n Go eWallet, DuitNow, FPX and crypto assets. However, full account numbers or sensitive card details are not stored directly by icgbet.

Platform Usage Data: We automatically collect technical information when you access the platform, including IP address, web browser type, operating system, pages visited, access times and usage patterns. This data is used solely for technical improvements and platform performance analysis.

Communication Information: Any correspondence between you and the icgbet support team, including live chat logs and emails, is retained for service quality purposes and as a reference should any dispute arise.

Purpose of Data Collection and Use

icgbet uses the personal information collected for defined and lawful purposes. Your information will not be used for any purpose other than those stated here without your prior consent:

• Providing, maintaining and improving icgbet platform services for members.
• Processing minimum deposits of RM10 and minimum withdrawals of RM50 securely through supported payment methods.
• Verifying member identity to ensure compliance with licensing conditions and to prevent fraud and money laundering.
• Managing bonuses and promotions including a 120% welcome bonus of up to RM500 and tiered VIP programmes.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending account-related communications such as transaction notifications, security alerts and service updates.
• Complying with legal requirements, regulations and directions from relevant authorities.
• Analysing usage patterns to improve user experience and platform security.

Should icgbet intend to use your personal information for direct marketing or any purpose not stated above, you will be informed and given the option to give or withhold your consent.

Disclosure to Third Parties

icgbet maintains strict data protection principles and does not sell, rent or trade member personal information to third parties for their own marketing purposes.

However, in certain circumstances, personal information may need to be shared with the following parties:

• Payment Service Providers: Payment processors and electronic wallet providers required to carry out financial transactions such as deposits and withdrawals.
• Technical Service Providers: Companies that provide technical infrastructure services, data hosting and cybersecurity systems that support icgbet platform operations.
• Licensing Authorities: Regulatory bodies and international licensing authorities that require certain information as part of regulatory compliance.
• Law Enforcement Bodies: Government authorities or law enforcement agencies when required by a valid court order or applicable legal provisions.

All third parties granted access to icgbet member personal information are subject to confidentiality agreements requiring them to protect that data and use it only for the specified purposes.

Cookies and Tracking Technologies

The icgbet platform uses cookies and similar tracking technologies to improve user experience, analyse website performance and maintain the security of user sessions.

Essential Cookies: These cookies are required for core platform functions such as login session authentication, game session management and account security. The platform cannot function properly without this type of cookie and they cannot be disabled.

Analytics Cookies: Used to collect anonymous information about how users interact with our platform, including pages visited and time spent. This data helps us improve user experience.

Preference Cookies: Allow the platform to remember your settings and preferences such as language selection and display layout to streamline your experience on each visit.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the icgbet platform.

Data Storage and Security

icgbet uses a multi-layered security infrastructure to ensure that member personal data is fully protected. The security measures implemented include:

• Encryption of data in transit using TLS 1.2 and above.
• Encryption of data at rest on protected servers.
• Role-based access control to restrict internal access to member data.
• Continuous security monitoring and periodic system vulnerability testing.
• Scheduled data backup procedures to ensure service continuity.

Member personal information is retained for as long as necessary to fulfil the original purpose of collection or to meet applicable legal and licensing requirements. After that period, data will be securely deleted or anonymised.

Although icgbet takes all reasonable precautions, no digital system can be fully guaranteed safe from every cyber threat. We encourage members to use strong, unique passwords and to enable two-factor authentication where available.

User Rights Relating to Personal Data

As an icgbet member, you have certain rights regarding your personal information stored in our systems. These rights can be exercised by contacting our support team via 24/7 live chat or email:

• Right of Access: You have the right to request and receive a copy of the personal information we hold about you.
• Right of Rectification: If the personal information we hold is inaccurate or incomplete, you have the right to submit a correction request.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to applicable legal and licensing requirements.
• Right to Object: You have the right to object to the processing of your personal information for specific purposes such as direct marketing.
• Right to Restrict Processing: In certain situations, you may request icgbet to limit how your personal information is processed.
• Right to Data Portability: You have the right to receive your personal information in a structured, machine-readable format.

icgbet will respond to requests relating to the above rights within a reasonable timeframe. Requests that require additional identity verification may take longer to process in order to ensure the security of your account.

Cross-Border Data Transfers

As icgbet operates as an international online gambling platform under an international licence, your personal information may be stored and processed on servers located outside Malaysia. Such data transfers are only carried out where adequate data protection safeguards are in place, including data transfer agreements that comply with international standards or relevant adequacy decisions.

icgbet ensures that any cross-border data transfer is carried out with protection requirements that are equal to or exceed the standards set by applicable data protection laws. Your personal information will not be transferred to any country or territory that does not provide an adequate level of data protection without appropriate additional safeguards.

Age Restriction and Child Protection

icgbet services are restricted to individuals aged 21 and above only. icgbet does not permit anyone under the age of 21 to register or use this platform in any capacity.

icgbet does not intentionally collect personal information from individuals under the age of 21. If we find that personal information belonging to someone below the specified age limit has been collected, the relevant account will be terminated and that data will be deleted promptly.

Amendments to This Privacy Policy

icgbet reserves the right to amend or update this Privacy Policy at any time in line with changes to business operations, legal requirements, or industry practices. Any material amendments will be communicated to registered members through appropriate channels.

Notification of significant amendments will be provided through one of the following methods: an in-platform notification upon login, an email to the member's registered address, or a notice displayed prominently on the icgbet website. The effective date of the latest version of the Privacy Policy will always be displayed at the top of this document.

You are encouraged to review this Privacy Policy periodically to ensure you remain informed of how icgbet handles your personal information. Continued use of the platform after the effective date of any amendment constitutes your acceptance of the updated terms.

Contact Us Regarding Privacy

If you have any questions, concerns, or complaints about how icgbet handles your personal information, or wish to exercise any of the privacy rights set out in this policy, you may contact our privacy team through the following channels:

• Live Chat: 24/7 live chat support is available in Malay and English directly within the icgbet platform.
• Email: Send your privacy-related enquiries to [email protected] with "Privacy Policy Enquiry" in the subject line.

icgbet is committed to responding to all privacy-related enquiries within a reasonable timeframe. For requests involving more complex data or requiring thorough review, a longer processing time may be needed, and we will keep you informed of the progress of your request.

This Privacy Policy is drawn up in Malay and is the official version for icgbet platform members in Malaysia. Should there be any discrepancy between a translated version in another language and this Malay version, the Malay version shall prevail.